Privacy Policy

Who this policy applies to

This Privacy Policy applies to Modi Homes and to people who visit this website, submit an enquiry form, call or email us, upload plans or site information, or otherwise contact us about modular homes.

Modi Homes supports enquiries across Australia. If you contact us from outside Australia, this policy still explains how we intend to handle the information you provide.

Privacy framework

We aim to handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles where they apply to us. Where state or territory requirements are relevant to an enquiry, we aim to handle information clearly and transparently.

Information we collect

The information we collect depends on how you interact with us. It may include:

• your name, email address, phone number, and contact preferences;
• your enquiry type, preferred home, budget range, timing, and land status;
• your site suburb, town, region, address, or approximate setup location;
• information about delivery access, services, approvals, site context, and project requirements;
• notes, messages, plans, site photos, access notes, council documents, or other files you choose to provide;
• records of calls, emails, form submissions, and other communications with us;
• technical information such as IP address, browser type, device information, pages viewed, referral source, and website analytics data.

Sensitive information

We do not intentionally ask for sensitive information such as health information, government identifiers, financial account details, or identity documents through the website enquiry form. Please avoid uploading or sending sensitive information unless it is genuinely needed for your enquiry.

If you choose to provide sensitive information, you consent to us handling it for the purpose for which it was provided, unless the law requires or permits otherwise.

How we collect information

We may collect personal information directly from you when you submit a form, upload a file, email us, call us, request a guide quote, ask about a home model, or otherwise communicate with us.

We may also collect limited technical information automatically through website hosting, security tools, cookies, analytics, or similar technologies.

How we use information

We collect and use personal information to:

• respond to your enquiry and communicate with you;
• understand which modular home options may suit your needs;
• consider your approximate setup location, freight, access, services, council pathway, approvals, and site-related factors;
• prepare guide pricing, quote pathway information, or next-step recommendations;
• review plans, photos, site notes, and documents you choose to provide;
• manage enquiries, records, administration, and customer support;
• improve our website, forms, services, and communication;
• meet legal, regulatory, insurance, accounting, or dispute-resolution requirements.

Site location and uploaded files

We ask for a site suburb, town, region, address, or approximate setup location because modular home pricing and feasibility can depend on freight, delivery access, services, council pathway, approvals, setup, and site-related costs.

Exact land ownership is not required to start a conversation, but an approximate setup location helps us provide useful guidance. If you upload plans, photos, access notes, or council documents, we use them to understand the enquiry you have asked us to review.

Cookies and analytics

This website may use cookies, analytics, hosting logs, security tools, or similar technologies to help the site function, understand how visitors use the site, protect the website, and improve content. You can usually disable cookies through your browser settings, although some website features may not work as intended.

When we disclose information

We may disclose personal information where reasonably necessary for the purposes described in this policy, including to:

• people within Modi Homes who help respond to enquiries;
• website, hosting, email, form, file storage, CRM, analytics, security, and IT service providers;
• delivery, logistics, site, design, approvals, certification, trade, supplier, or professional contacts where needed to progress or assess your enquiry;
• professional advisers such as accountants, insurers, lawyers, or consultants;
• government, regulatory, council, or dispute-resolution bodies where required or authorised by law;
• another party with your consent or at your direction.

Cloud services and overseas handling

Some website, email, file storage, analytics, security, or cloud service providers may store or process information outside Australia. Where we use those services, your information may be handled in countries where those providers or their infrastructure operate.

Marketing communications

We may contact you about your enquiry, related home options, process updates, or Modi Homes information that is relevant to your request. If we send marketing communications, you can ask us to stop at any time by contacting us or using any unsubscribe option provided.

Security and retention

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps may include access controls, secure hosting, email and form management practices, and limiting access to people who need the information for their role.

No website, email system, or online form can be guaranteed completely secure. Please do not send information through the website that you would not want transmitted online.

We keep personal information for as long as reasonably needed for the purpose it was collected, including to respond to enquiries, manage records, support future communications, meet legal or accounting obligations, resolve disputes, and maintain business records. When information is no longer required, we will take reasonable steps to delete it, de-identify it, or securely archive it.

Access, correction, and complaints

You can ask us to access or correct personal information we hold about you. We may need to verify your identity before responding. If we cannot provide access or make a correction, we will explain why where it is reasonable and lawful to do so.

If you have a question, correction request, access request, or complaint about how we handle personal information, contact us first so we can review and respond.

Email: hello@modihomes.com.au
Phone: 0494 102 133

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will be published on this page with the updated date.